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FAQ

Is there a minimum order requirement?

There is no minimum purchase on our website, you can purchase as little as one item.

I am placing a large order. How long will it take to ship out?

For orders totaling over $1,000.00, we may request a Credit Card Authorization Form be filled out by the customer. We will request the form to be both processed and on file with us before your shipment leaves our warehouse. This is to ensure your financial safety. We will contact you for orders that require this form to be submitted. It may take 2-3 business days to process a Credit Card Authorization Form before your order is shipped. For large orders totaling over $1,000.00, it may take up to 3-4 business days to process before we ship the order out.

Will my package be delivered on a Saturday?

The only way you can expect a delivery by UPS or Fedex on a Saturday is if you have made special arrangements with us by phone on a Friday for SPECIAL SATURDAY DELIVERY with a special indication and an additional charge for Saturday delivery.

How much will it cost to ship to Canada?

Our shipping charges to Canada are based on weight of your merchandise and Fedex delivery fees. Once you have added all items to your shopping cart, please proceed to Checkout and enter all appropriate information including shipping address. The next page will display your total shipping cost.

Canadian shipments are shipped via Fedex Standard delivery, arriving in approximately 5-7 business days, pending Customs clearance. Customers are responsible for their own import duties and brokers fees, as required by your country’s laws and customs rules.

Do you ship outside of the U.S.?

At Bagiva.com we will ship anywhere in the USA, Puerto Rico, Alaska, Hawaii, and Canada.

Do you drop-ship or blind-ship?

No. We do not drop-ship or blind-ship.

Do you offer Screen Printing/Silk Screen Printing service?

Yes, we offer screen printing service. We do not offer ink printing or heat pressing. All you need to do is: call (657-218-4876) or send us an e-mail to check our stock;then send us your logo/text that you wish to be printed. Once your logo/text is approved by our art department and you place your order;screen printing can take between 2-3 week depending quantity,item,logo and shipping destination. Please take this into consideration upon purchase. Do not hesitate to call and ask any question to our live representative. Also, please note that personalized/customized items cannot be returned or exchanged. Please see our customization chart for printing prices.

What are my options for Payment Method?

We accept most major credit cards, personal or company checks for payment of your order. If paying by check, please send it to 4021 W Chandler Ave, Santa Ana, CA 92704 and note your Order ID # on the check. Orders will be shipped upon a check clearance of 5-10 business days. You will be sent an e-mail as soon as your check is received, followed by another e-mail when your order is shipped. If you are paying by credit card, you will receive a confirmation via e-mail as soon as you place your order.

What happens when an item displays Out of Stock or is on backorder?

Due to the overwhelming popularity of some of our products, you may find something to be Out of Stock or on backorder. A product may be placed on backorder until additional inventory is received. If an item turns out to be on backorder, we will let you know via e-mail or a telephone call. If an item is displayed to be Out of Stock on the website, it will not be available for purchase until we have restocked the item. Bagiva.com's website will be updated with the product's availability as soon as possible. If we have informed you that your item is on backorder, it will be filled as soon as the product is restocked. A shipment confirmation e-mail will then be sent to you immediately. If you have questions about Out of Stock or back-ordered items, please feel free to contact us

How do I change or cancel my order?

We do our best to ship all orders the same or next day that the order is received. If you would like to change or add items to your order, please call us immediately at (657) 218-4876 or e-mail us at contact us. We will make every effort to accommodate your request to modify or cancel an order before the order is shipped out. If the order has already entered the shipping process, it cannot be changed or cancelled. However, you may return your items once you have received them. If you would like to return an order, please note our Exchange and Return Policy below.

You can do changes and cancellation on Customization orders as well unless all cancellation or any kind of change is requested within 1 business day.

How do I track my order?

Once your order is shipped you will receive an e-mail with your shipment tracking number. Please keep the tracking number to reference the status of your shipment. If you do not receive your shipment within a reasonable time, please e-mail us with your invoice/order ID number, name, contact info, and tracking number and indicate the best time to reach you. You can track your order at either Fedex.com,UPS.com or USPS.com.

What if I lost my password?

If you have lost or do not remember your username and password, choose the Recover Password option. You will be asked for your e-mail address and you will receive the information you gave when you registered. If you need to change your username or password please contact us.

Before returning any orders or products, you must first send an e-mail at [email protected], along with the four digit order ID number and include the first and last name of the purchaser. Followed by a daytime phone number, e-mail address, and reason for your return. Upon receiving of your e-mail, the Bagiva Return Department will send you a reply message, providing you with the return address and a RMA Number (Return Merchandise Authorization Number). Products returned without the RMA# will not be accepted. Once you have received your RMA#; you must write that RMA# anywhere on the exterior portion of the on the package (preferably on top). You can ship back your order via UPS, USPS, Fedex or any third party carrier that can provide a tracking number. Please note that all packages and returns must be within the 60 days the invoice was created. Bagiva.com reserves the right to modify its exchange and return policy.

 
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